All sales are FINAL. We do not offer any returns, nor do we offer any exchanges. Once hair has been chemically altered AA, LLC, cannot be responsible since the hair is no longer in it's virgin state. We have no way to confirm what has been done to the hair once it has been altered. Please be sure to inspect your hair before installation to ensure complete satisfaction. Under federal law, you cannot return any human hair products which have been used due to hygiene and sanitation purposes. Please note: For security purposes, we only ship to the billing address associated with the credit card you are using to place your order.